I used to have broadband that worked and I was happy with my provider (Force9). I was so happy I recommended them to people. Now after they messed it up I don’t even have broadband and the latest response from Zen (who got told this by BT) is the don’t know when it will be fixed.
Moving by broadband from LLU back to a BT based line is turning out to be me one of the most annoying problems ever. Nearly as annoying as Force 9 where when they migrated me in the first place.
I placed by order on the 8th October and for about 3 weeks all BT did via lose my order. Then they found my order and disconnected my force 9 broadband. Now 3 weeks later they still haven’t fixed it.
Currently I’m in a state of limbo as apparently a fault can’t be raised as they haven’t done the work yet. However they appear to feel no obligation to actually complete the work!
It is very very annoying. My ISP - Zen are being reasonable in chasing BT and I suspect they have no power to make this go any quicker. I have complained to Ofcom and published this on the Net but I doubt anyone can make BT do anything.
I wrote this while on hold to BT attempting to complain. I wasn’t originally going to bother working out the timeline, but I appear to have some time!
So
- 5th October Order Placed with BT
- Order lost by bt and recreated
- 26th October - Force 9 Broadband Disconnected
- 13th November- Something happens my DSL and the sync lights go off.
- 16th November - still no progress
For anyone else who has problems useful numbers to hassle BT on
Broadband Provisions 0800 085 0646
Broadband Faults (BT Wholesale) 0800 085 0643 - who where quite helpful.
BT Switchboard - 0207 356 5000
Ofcom - 020 7981 3040 Option 1, 2
Email complaints cceo@bt.com
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