I have been a happy customer of Force 9 since 2003. Until recently they provided a reliable and efficent adsl service. They offered some nice (rare) features such as static IP and console access to the web hosting as well as doing the basics well.
This all changed at the beginning of August when they ‘upgraded’ me to use Tiscali LLU service as opposed to BT. Since that date I have had a continous stream of problems with my broadband and it is still not working. To make things worse Force 9 customer service have dealt with the problem badly. They have not replied to my fault reports for ages, they don’t provide anything other than the most vague updates and when I asked for money back they tried to suggest BT has something to do with the debacle and therefore they shouldn’t have to pay.
Anyhow after over a month of this I have decided to move providers. However this is going to be complex as moving from a LLU line to another BT or LLU line is currently complex. So not only have force 9 managed to not supply my ADSL they have made it very difficult for me to leave.
I logged my requst to get a MAC key to let me leave today, Force 9’s web site says it can take up to 7 days, but I have very low confidence they are actually going to give me a code in that time.
I am trying to decide who to move to it will probably be Zen Internet as they have the best reviews.
A Brief Time-Line of the issue
- August 7th 2006 - Logged initial call
- August 9th 2006 - First response from Force 9
- August 20th 2006 - Appears fixed
- August 28th 2006 - Broken again (different symptoms) Force 9 status reports Tiscali’s fault on LLU
- August 30th 2006 - 7th September No updates
- September 7th 2006 - Response saying BT don’t offer an SLA so neither do Force 9
- September 12th 2006 - Next update saying they are ‘continuing’
- September 20th 2006 - After no response to 3 notes decide to ask for a MAC key and to close my account
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