Gidley Gossipings

28 Sep, 2005

Recently we have bought 2 large items and recieved such different levels of service it is hard to believe. We bought a kitchen from MFI and a car from www.buyacar.co.uk
The Good
Buyacar.co.uk are an online car shop whom I bought my new Smart ForFour from. They are cheap, efficent and their web site works really well.
The site allowed me to choose what I wanted and then I got to discus (via email) with one of their staff over the details and what was in stock etc. Once ordered they delivered when they said they would. There was one slight glitch - the car came without a luggage cover (as Smart added them to the range mid year). They (without an argument) ordered one and arranged for it to be delivered somewhere convient. This is what I want from a company!

The Bad
We ordered a kitchen in April 2005 and as I write (end of September 2005) we still don't have one. There are a long list of reasons for the delay but they simply boil down to MFI don't care if they deliver or not.
They have had all sorts of supply problems and just seem to be unable to deliver the bits they need. They fitter has fitted most of the kitchen but some bits (a drawer, a plinth and a shelf) were missing. It has taken months to get these items and we still haven't got the right drawer (we have 4 of the wrong one).
The general attitude of MFI is the most annoying part - they make it all our problem and don't try and fix it.